Woohoo! You’re ready to don that new long hair aqua blue wig and want to know how long it will take for your order to arrive. I’m Hank – the guy who packs the goods – and I’ll be your guide. Let met show you how it works!
Note: This page summarizes our official Shipping Policy. For the specifics, check there first.
Place Your Order
We Pack it Up
Woo! Delivery!
We offer free economy shipping if your order is over a certain value (Hank’s top hint: try adding more items until shipping is free!)
Lead Time: Most items have a 1-3 business day lead time before shipping, excluding holidays. Many costume kits and props are assembled after your order is placed, which can add to the lead time. Some items may be listed as “Pre-Order” or show an additional preparation time so be on the lookout when you’re calculating the arrival date.
*Need it faster? When you check out, select Express or Air Courier shipping, which can arrive in as few as 3-6 days after shipping! We use DHL, FedEx, UPS, Aramex and other high speed couriers to deliver express orders.
Most CosplaySpa products ship from China. Some out-of-season or slower moving items may need to be moved from another location, in which case it can add a few days before the order drops.
Taxes and Duty Fees? Some countries charge taxes or duty fees when items are shipped to you from abroad. In the USA, personal imports below $800 USD are duty free, but this varies widely among other countries. This might increase the total cost of your order and you should become familiar with import costs before ordering internationally. Hint, you can use an online duty calculator to estimate these costs. If you refuse the charges on receipt, you may not be eligible to receive a refund.
For items like clothing, We typically pack them in a bubble mailer like this, which keeps costs down and the item perfectly safe:
Delicate items, such as cosplay props, tiaras, cosplay weapons, and the like need some extra TLC so I pack them in cardboard to keep ’em safe. This is a more expensive way to ship stuff, but keeps things in good order during transit.
After your order is all ready and picked up by the shipping company, you’ll get an email, like this one below, to let you know it’s on the way.
Your Shipping Notice Email Might Look like This
We keep an eye on the shipment the entire way. You can too – just click on “Track your order” in the email, or browser over to track my order. You’ll just need your order ID and email address to see the latest info. You can see the same thing in your customer account, too.
Now I, Hank, am going to level with you – sometimes orders don’t get any tracking updates except the very first (“In transit” – yay!) and the very last (“Delivered” – yay!) and the entire shipping time can pass by in the middle with no updates (NooOOOooo!). This is a factor we sometimes live with to keep the cost of shipping low. If the maximum shipping time has already passed and your parcel is nowhere to be seen, Contact Us right away and we’ll get to the bottom of it.
Order Arrived?
First, check that everything is as expected. If you need to return or exchange, please review our Return Policy for instructions. If you need any assistance, Contact Us for help.
Everyone loves to show off their cosplays! Post some pics online with hashtag #cosplayspa. If you’d like us to tag your social just drop us a line. If you want to be a Cosplay influencer, consider our Influencer Co-Marketing program.
If you think we’ve earned it, we love reviews! Go to your account and leave a product review with a pic!
Final thing: If you opted in during checkout, Google (or one of our review partners) might send you a separate anonymized email asking for your feedback about our store. Please don’t ignore that, because we’d love your feedback and this helps us get the word out. By all means, if we’ve not earned your top review please let us know how we can improve our business at our Contact Us page.
Thank you for your support and we hope to earn your repeat business!
