CosplaySpa Return Policy
We want you to have a great experience with every CosplaySpa product and order. If something goes wrong, we’ll work to solve the issue quickly and efficiently within the realms of our ability.
Some SALE items are final sale, please check the product description for this information. Items that are discounted or purchased with a coupon or discount code are final sale and not eligible for return or exchange.
Returns
We gladly accept the return of unworn, unwashed, undamaged or defective merchandise purchased from our website at full price. All hangtags must be attached to the garment, and each garment is subject to inspection. Swimwear and personal items can not be returned.
All returns must be postmarked within 30 days of receiving the product for a full refund (excluding shipping) returned to you via the original form of payment. Returns are not available for items received more than 30 days ago.
We do not accept returns of products purchased at other retail locations. Items must be returned to where the product was originally purchased.
Please notify our Customer Service Team of your wish to return by sending a message at Our Contact Page and include your name and order number and we will provide you with return instructions and a shipping address. Thank you.
Instructions
- To return an item: Place the item(s) you wish to return in the packaging of your choice.
- Please include in the package your original receipt (or a copy) noting the item(s) you wish to return and why.
- We’ll refund you (excluding shipping) within 30 days of receiving your package and send you an email when the transaction has taken place. Some accounts may take 3-5 days to process the refund after the email notification is sent.
Please note that all sale items, products posted on the SALE page, returned will only receive store credit via a CosplaySpa e-gift card. We are happy to honor exchanges of sale items for different sizes. Should there be a remaining balance after the exchange, it will be credited to you via a CosplaySpa e-gift card.
Please contact our Customer Service Team with any questions!
